1. Introduction

 

This Privacy Policy (“Policy”) explains how Hash Pay Sp. z o.o., operating under the trading name BetterHash (“BetterHash”, “Company”, “we”, “us”, or “our”), collects, uses, discloses, and protects the personal data of users (“you”, “your”, or “User”) when you access or use our services through the website [https://betterhash.io](https://betterhash.io) (“Website”).

 

We are committed to ensuring that your personal data is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).

 

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

 

  1. Data Controller

 

Hash Pay Sp. z o.o.

  1. Stanisława Przybyszewskiego 91-99, m. 15

93-126 Łódź, POLAND

KRS: 0001142777

 

  1. Personal Data We Collect

 

We collect the following types of personal data:

 

  1. Identification Data:

– Full name

– Date of birth

– Nationality

– Government-issued identification documents (passport, ID card)

 

  1. Contact Data:

– Email address

– Phone number

– Residential address

 

  1. Financial and Transactional Data:

– Cryptocurrency wallet addresses

– Transaction history

– Bank account details (if applicable)

– Source of funds

 

  1. Technical Data:

– IP address

– Device type and operating system

– Browser type and version

– Log-in data and session activity

– Cookies and usage data

 

  1. Compliance and Risk Management Data:

– Results of Know Your Customer (KYC) and Anti-Money Laundering (AML) checks

– Politically Exposed Person (PEP) status

– Sanctions screening

 

  1. Communication Data:

– Customer support inquiries

– Email correspondence

– Feedback or survey responses

 

  1. How We Collect Your Data

 

We collect your data through:

 

– Direct interactions (e.g., account registration, KYC verification)

– Automated technologies (e.g., cookies, log files)

– Third-party providers (e.g., identity verification partners, AML databases)

 

  1. Legal Bases for Processing

 

We process your personal data based on the following legal grounds:

 

– Performance of a contract – to provide you with the services you request

– Legal obligations – to comply with regulatory requirements

– Legitimate interests – to enhance our services, prevent fraud, and ensure platform security

– Consent – for specific uses, such as marketing communications

 

  1. How We Use Your Personal Data

 

We use your data to:

 

– Verify your identity and perform KYC/AML checks

– Provide, operate, and maintain our services

– Process and record transactions

– Communicate with you regarding your account or transactions

– Monitor usage and improve our Website and services

– Detect, investigate, and prevent fraudulent or unauthorized activity

– Comply with legal obligations and law enforcement requests

– Send promotional materials, where legally permitted and with your consent

 

  1. Automated Decision-Making

 

We may use automated decision-making or profiling in the context of fraud prevention, transaction monitoring, or risk assessment, subject to legal requirements.

 

  1. Data Sharing and Disclosure

 

We do not sell your personal data. We may share your data with:

 

– Identity verification and compliance service providers

– Payment service providers and banks

– Auditors and legal advisors

– Regulatory and governmental authorities upon lawful request

– IT infrastructure and cloud service providers

– Affiliates and subsidiaries of BetterHash

 

All third parties are contractually obligated to maintain the confidentiality and security of your data.

 

  1. International Data Transfers

 

Your data may be transferred and processed outside of the European Economic Area (EEA) where data protection laws may differ. In such cases, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions approved by the European Commission.

 

  1. Data Retention

 

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, accounting, and AML obligations. Generally, this retention period is no less than 5 years after termination of your relationship with us.

 

  1. Your Rights Under GDPR

 

You have the following rights:

 

– Right to access – obtain confirmation and a copy of your personal data

– Right to rectification – correct inaccurate or incomplete data

– Right to erasure – request deletion of your data, where legally permissible

– Right to restrict processing – request limits on how we use your data

– Right to data portability – receive your data in a structured, machine-readable format

– Right to object – object to processing for direct marketing or legitimate interest purposes

– Right to withdraw consent – withdraw any previously given consent

– Right to lodge a complaint – file a complaint with a supervisory authority

 

  1. Security Measures

 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access control policies, and secure server infrastructure.

 

  1. Cookies and Tracking Technologies

 

We use cookies and similar technologies to enhance your experience on our Website. You may manage your cookie preferences via your browser settings. For more information, please refer to our Cookie Policy.

 

  1. Marketing and Communication Preferences

 

With your explicit consent, we may use your contact details to send you promotional materials. You may opt-out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

  1. Third-Party Links

 

Our Website may include links to third-party websites, over which we have no control. We are not responsible for the privacy practices or content of such external websites.

 

  1. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

 

  1. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised version on our Website, with the updated effective date. We encourage you to review the Policy regularly.

 

  1. Contact Us

 

For questions or requests related to this Privacy Policy, please contact us:

 

Email: support@betterhash.io

Postal Address: Hash Pay Sp. z o.o., UL. Stanisława Przybyszewskiego 91-99, m. 15, 93-126 Łódź, POLAND